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About Total Information Solutions

Since 1991, Total Information SolutionsInc. has been a trusted partner in retail technology, dedicated to meeting and exceeding the needs of retail and wholesale businesses. Headquartered in Plano, Texas, we pride ourselves on providing responsive service and support to our clients.

Our Commitment

At Total Information Solutions, we are dedicated to providing comprehensive solutions tailored to the unique needs of specialty retailers.

Personalized Service

Responsive and knowledgeable support and a deep understanding of our clients' needs.

Markets We Serve

Fashion & Apparel

NCR Counterpoint software supports up to a 3×3 item variation grid, allowing retailers to manage and track up to 9 different variations of a product, such as a shirt, based on attributes like size, color, and style. This flexibility enables businesses to easily handle complex inventory needs and provides customers with a wide range of customizable options.

Specialty Retail

NCR Voyix Counterpoint is easily configurable and can handle sales, returns, orders, and layaways to meet the needs of a variety of specialty retail businesses. The system includes robust inventory management, touchscreen point-of-sale, built-in customer loyalty, automated purchasing, and configurable reporting capabilities. Total Information Solutions is here to make sure your investment in technology will maximize your profits and provide a fast return.

Lawn & Garden

When scanning an item in NCR Counterpoint POS, the system can automatically suggest complementary products, such as matching fertilizers or nutrients for plants, based on the scanned item’s category or customer preferences. This feature enhances the shopping experience by encouraging additional purchases and helping businesses boost sales with targeted recommendations.

Grocery & Specialty Foods

When scanning an item in NCR Counterpoint POS, the system can automatically suggest complementary products, such as matching a white wine with a seafood dish, based on the scanned item’s category or customer preferences. This feature enhances the shopping experience by encouraging additional purchases and helping businesses boost sales with targeted recommendations.

Wholesale & Distribution

Wholesalers and distributors can leverage NCR Counterpoint’s tier pricing feature to group customers into various tiers, offering customized contract pricing based on their specific needs. This allows businesses to run targeted promotions and offer exclusive discounts, ensuring better pricing control and improving customer relationships.

Jewelry & Gift Shops

The order management feature in NCR Counterpoint is ideal for jewelry retailers, enabling them to take custom jewelry orders and manage the entire process from start to finish. It allows businesses to track and manage the bill of materials, ensuring accurate production and pricing for each unique piece.

Sporting Goods

For sporting goods retailers, NCR Counterpoint can track detailed information for teams or organizations, including individual jersey sizes, numbers, and gear requirements. This feature helps retailers efficiently manage bulk orders and ensure each athlete receives the correct equipment and apparel.

Wine & Liquor Store

Wine and liquor store retailers can benefit from NCR Counterpoint’s ability to support multiple barcodes for a single item, such as for individual bottles, boxes, or pallets. This feature simplifies inventory tracking and enhances accuracy during both sales and stock management, improving operational efficiency.

Equipment, Hardgoods, & Repair

Counterpoint enables hardware retailers to enter a part number and instantly view all related parts or accessories. This feature simplifies inventory management, improves customer service, and boosts sales by ensuring compatibility and upselling opportunities.

Thift Stores

NCR Counterpoint offers robust inventory management for thrift store retailers, supporting multiple warehouses and seamless tracking of stock across locations. The system allows businesses to efficiently monitor inventory transfers in and out, ensuring accurate stock levels and improving overall operational efficiency.

Services

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Cloud Hosting

Hosting your database on Azure Cloud offers businesses enhanced scalability, allowing them to easily adjust resources based on demand, ensuring smooth operations during peak shopping seasons.

Website and eCommerce

24Seven Commerce is an omnichannel eCommerce expert with 20+ years of experience in POS eCommerce integrations. They enable multi-channel retailers to effectively manage their business – both online and in-store.

Integrated Payments

Secure transaction processing as part of your comprehensive pos. PCI point-to-point encryption protects your customer’s data.

Training & Education

Our philosophy is to enable our customers to get the most out of their business system. A big part of that approach is to provide hands-on, tailored training. We offer formal classroom training

Helpdesk & Tech Support

We offer dedicated support services during regular, after-hours, and holiday periods to ensure our clients’ operations run smoothly without interruption. It’s easy to access live support whenever needed through multiple channels

Gift Cards

We print custom gift cards to help retailers grow their business. There are some good reasons why it makes sense to sell gift cards

Customizations

Meeting your business needs is our number one priority. Our team of experienced consultants and developers understands the importance of making the system work for you

Managed Services

Sophos provides comprehensive security by monitoring your computers, network, and firewall, helping to detect and block potential threats in real-time. This proactive approach enhances protection against cyberattacks

Email & Digital marketing

Enhancing Customer Engagement: Integrating NCR Counterpoint with Klaviyo, Brevo, or Mail Chimp Email Marketing platforms

Recent products

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Recent products

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Expertise

Decades of experience in retail
technology and point-of-sale solutions

OUR TEAM

See Our Best Team
Members who will offer support

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William (Bill) Lombardi
Bill combines an education in marketing and management information systems with practical business experience.
Bryan Young
Bryan has over 15 years of experience implementing, configuring, supporting, and training on NCR Counterpoint.
Sheryl Anne Anastacio
Sheryl Anne is a Point of Sale (POS) professional with over 12 years of experience in system consulting, report development and technical support.
Praise Lucius
Praise supports the company’s financial operations, with experience using Passport Accounting, Counterpoint, QuickBooks, and Excel. He specializes in ERP systems, project costing, and financial analysis, helping improve cost visibility and support better decision-making.

Technology

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